Frequently asked questions

Here’s a quick overview of how things work at The Branch.
If you’re unsure about anything, you’re always welcome to ask.

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Who is The Branch for?

The Branch is for adults who want a calmer, more considered approach to cannabis — whether you’re new, returning, or simply curious.

Is this a medical dispensary?

No. We are not a medical practice and we don’t offer diagnoses or prescriptions.

We share general education and product guidance so you can make informed choices.

Do I need to be a member to shop?

No. Anyone 18+ can shop our public range.

Membership offers access to additional products and experiences for those who choose it.

Is everything on the website always in stock?

Not always. Some items are stocked in-store, some are ordered on demand, and some are available through our club offerings.

If you’re unsure, message us and we’ll confirm availability.

Do you offer delivery?

Yes.

  • Local delivery is available in select areas
  • Nationwide shipping is available where permitted

    All deliveries are handled with care.

Is delivery discreet?

Yes. Packaging is neutral and privacy is respected at every step.

Can I visit the store without buying anything?

Absolutely. You’re welcome to browse, ask questions, or just get a feel for the space.

Is cannabis legal in South Africa?

Cannabis laws are evolving. We operate within current regulations and focus on responsible, adult use.

If you’re unsure what’s appropriate, ask — we’re happy to explain.

What is your return policy?

Returns depend on the product type.

For hygiene and safety reasons, some items cannot be returned once opened.

Full details are available on our Returns & Refunds page.

How do I get help choosing the right product?

You can ask in-store, message us online, or start with beginner-friendly options we recommend.

There’s no pressure and no rush.

Do you sell to tourists / visitors?

Yes. As long as you’re over 18, you’re welcome to visit and shop.

If you’re unsure what’s appropriate, ask — we’ll guide you.

Still have questions?
Send us a message or visit us in store — we’re happy to help.